Quality and security
Security and reliability, built in from the first line.
Our products run drones, real-estate businesses and remote access to customers’ computers. That is why quality and security are part of how we design, build and operate every product.
How we build
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Secure development
Code review, dependency vulnerability checks and separation of development, test and production environments.
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Testing
Automated and manual testing before every release, with flight simulation and field trials for drone software.
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Controlled releases
Versioned, checksum-verified updates with backups and the ability to roll back.
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Encryption
Data encrypted in transit; passwords hashed; API keys and credentials encrypted at rest.
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Access control
Role-based permissions, two-step verification and audit logs of sign-ins and changes.
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Firmware tamper protection
Flight-module security for DGCA “Level 1” compliance, so only authorised software flies.
Protecting your data
- Personal data processed in line with the Digital Personal Data Protection Act, 2023
- Customer data used only to provide the service you signed up for
- Customers see only their own records in our portals
- Remote support sessions require the customer’s approval and can be ended by them at any time
- Regular encrypted backups and documented recovery steps
Read our Privacy Policy for details.
Support you can count on
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Direct access to engineers
Support requests are handled by the team that builds the product.
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Tracked requests
Every request has a reference number and history in the customer portal.
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Agreed service levels
Response times and coverage are set out in each customer’s service agreement.
Reporting a security issue
If you believe you have found a security vulnerability in one of our products or this website, please email info@cascaeconnect.com with the subject “Security”. Give us reasonable time to investigate and fix the issue before disclosing it. We appreciate responsible reports and will keep you informed of progress.
Questions about security?
We’re happy to complete security questionnaires and discuss deployment options for your organisation.