Casca E-connect Private Limited
This Refund & Cancellation Policy (“Policy”) applies to all payments made to Casca E-connect Private Limited (“Company”, “we”, “our”, “us”) through the website www.cascaeconnect.com.
By making a payment, the customer agrees to the terms outlined below.
1. Nature of Services
Casca E-connect Private Limited provides digital and professional services, including consulting, technology-enabled services, and online support solutions.
All services are delivered electronically and do not involve the shipment of physical goods.
2. Cancellation Policy
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Cancellation requests must be raised before the commencement of service.
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Once service delivery has started or resources have been allocated, cancellation may not be permitted.
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For milestone-based or subscription services, cancellation requests will be reviewed based on the stage of completion.
3. Refund Policy
Refunds will be considered only under the following conditions:
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The service has not been initiated.
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The service has not been delivered as agreed due to an error attributable to us.
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A duplicate or excess payment has been made.
Refunds will not be provided in the following cases:
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Services that have already been delivered or substantially performed.
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Delays or non-delivery caused due to incomplete information, delayed approvals, or lack of response from the customer.
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Change of mind after the service has commenced.
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Services purchased under special pricing or promotional offers, unless otherwise stated.
4. Partial Refunds
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In case of project-based or milestone-based services, partial refunds may be issued after deducting charges for work already completed.
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The refund amount will be determined at our sole discretion based on the scope of services delivered.
5. Refund Processing
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Approved refunds will be processed within 7–10 business days.
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Refunds will be credited to the original payment method used at the time of transaction.
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For international payments, processing time may vary depending on banks, card networks, or payment gateway partners.
6. International Transactions
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Any applicable taxes, bank charges, currency conversion fees, or gateway charges may be deducted from the refund amount as per prevailing regulations.
7. Contact Information
For refund or cancellation requests, customers may contact us at:
📧 Email: support@cascaeconnect.com
Requests must include transaction details and a brief description of the issue.
8. Policy Updates
Casca E-connect Private Limited reserves the right to amend this Policy at any time.
Updates will be effective immediately upon posting on the website.