Dristi remote support
Fix your customer’s PC from wherever you are.
Your customer reads you a 9-digit code. A few seconds later you are looking at their screen, with their mouse and keyboard in your hands.
How a support session works
Nothing to set up on your side. You work from a web browser; your customer runs one small app.
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Your customer opens Dristi
They download the Dristi app from your link and run it. No account or setup needed.
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They read you the code
The app shows a 9-digit code that works once and expires after 10 minutes.
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You connect
Enter the code, your customer clicks Allow, and you see their screen.
Everything a support team needs
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Full remote control
See the screen as it changes and use the mouse and keyboard as if you were at the desk.
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Works through firewalls
Computers connect directly when they can, and through a secure relay when a network blocks direct links.
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Your whole team in one place
Invite technicians, decide who manages the team, and see every session they run.
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A record of every session
Who connected, to which PC, when and for how long — in an audit log you can check at any time.
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Unattended access
Reach customers’ servers and PCs without anyone at the keyboard. Included in Pro and Business.
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Your name on the app
Customers see your company’s name and logo, so they know who they are letting in.
Your customers stay in control
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They approve every session
Nothing connects until the customer clicks Allow on their own screen.
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They can end it at any time
A visible Dristi bar stays on screen with a button to disconnect.
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Encrypted end to end
Screen, keyboard and mouse data travel encrypted between the two computers.
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Every action is recorded
Sign-ins, sessions and team changes are logged for your records.
Simple monthly pricing
Starter
For freelancers and one-person IT shops.
₹999 per month
- 1 technician
- 1 session at a time
Pro
For growing support teams.
₹2,499 per month
- 5 technicians
- 3 sessions at a time
- Unattended access
- Your branding
Business
For help desks and managed service providers.
₹5,999 per month
- 15 technicians
- 10 sessions at a time
- Unattended access
- Your branding
Prices in Indian rupees, plus GST. 14 days free, no card needed. Dristi is in early access; see thedristi.com for current availability.
Common questions
Does my customer need a Dristi account?
No. They only run the Dristi app and read you the code. Accounts are for you and your technicians.
Which computers does Dristi work on?
Customers’ computers need Windows 10 or 11. Technicians can work from any modern browser on Windows, Mac or Linux. Support for Mac customers is planned.
What happens when my free trial ends?
You choose a plan to keep going. We never charge automatically after the trial, because we don’t ask for a card to start it.
Does Dristi record my customers’ screens?
No. Screens are streamed live between the two computers and aren’t saved. Session recording will be an option in the Business plan.
Try Dristi on your next support call
Set up your company in a minute. Invite your team when you are ready.